Terms & Conditions

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At Eco Skin Clinic, we aim to provide a welcoming, professional and relaxing environment where every client can enjoy safe, high-quality treatments.

Please take a moment to read our terms and conditions before booking an appointment. By making a booking, you acknowledge these terms, which should be read alongside any additional terms explained by your individual therapist.

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Appointments & Online Bookings

Appointments can be booked through our online booking system or directly with your therapist.

When making an appointment, we may ask for your name, contact details and information relevant to your treatment.

Booking confirmations and appointment reminders may be sent by email or text message. Please ensure your contact details are correct and check your booking confirmation carefully.

If you need to change your appointment, please contact your therapist as soon as possible.

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Booking Fees

A booking fee may be requested for certain appointments, including longer treatments, busy periods and appointments for new clients.

Your therapist will advise you of any booking fee before your appointment is confirmed.

Where sufficient cancellation notice is provided, a booking fee can normally be transferred to a rearranged appointment.

Where insufficient notice is given or an appointment is missed, some or all of the booking fee may be retained in accordance with our cancellation policy, provided the amount is fair and proportionate.

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Cancellations & Missed Appointments

We understand that sometimes appointments need to be changed. However, late cancellations and missed appointments can result in lost appointment time that could have been offered to another client.

We kindly request:

• At least 24 hours' notice for appointments lasting up to two hours.

• At least 48 hours' notice for appointments lasting more than two hours.

Where insufficient notice is given, or you fail to attend your appointment, a cancellation fee of up to 50% of the booked treatment price may apply, provided the charge is fair and proportionate to the loss incurred.

If a cancellation fee applies, your therapist will contact you directly to arrange payment. No cancellation payment will be taken automatically.

For prepaid treatment courses, a session may be deducted instead where this is fair and has been agreed in the booking terms.

Please contact your therapist as soon as possible if you need to cancel or rearrange an appointment.

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Late Arrivals

We understand that delays can occasionally happen.

If you arrive late, your therapist may need to shorten your treatment to avoid affecting subsequent appointments.

If there is insufficient time to carry out your treatment safely or effectively, your appointment may need to be rearranged.

Any applicable charge will be explained by your therapist and must be reasonable in the circumstances.

 

Consultations & Medical Information

Your health, safety and wellbeing are important to us.

Before certain treatments, you may be asked to complete a consultation form and provide relevant information about your medical history, medication, allergies, skin conditions, previous treatments and any other factors that could affect your treatment.

Please ensure that all information provided is accurate and up to date.

If your health, medication or circumstances change between appointments, please inform your therapist before treatment.

Your therapist may recommend adapting, postponing or declining a treatment if they believe it is unsuitable or unsafe.

Certain treatments require a consultation or patch test before proceeding.

All personal and medical information is handled in accordance with our Privacy Policy.

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Treatment Results & Expectations

Our therapists aim to provide professional advice and treatments suited to each client's individual needs.

However, treatment results can vary depending on factors such as skin type, age, lifestyle, medical history and individual response.

Some treatments require multiple sessions or ongoing maintenance to achieve or maintain the desired results.

Your therapist will explain the expected benefits, limitations, potential risks and recommended treatment plan during your consultation.

Specific results cannot be guaranteed.

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Treatment Courses & Packages

Some treatments are available as courses or packages.

Your therapist will explain the number of sessions, recommended treatment intervals, price and any applicable conditions before purchase.

If you are unable to continue a treatment course, please contact your therapist to discuss the available options.

Any refund or adjustment will be assessed in accordance with your statutory consumer rights and the terms agreed at purchase.

 

Payments & Independent Therapists

Eco Skin Clinic is home to independent, self-employed therapists and practitioners who operate their own businesses within the clinic.

Although appointments may be booked through the Eco Skin Clinic website or booking system, clients pay their individual therapist directly.

Each therapist is responsible for the treatments they provide, including consultations, professional qualifications, insurance, treatment records and client care.

Payments, booking fees, cancellation charges and any applicable refunds are managed by the therapist providing the treatment.

Where additional terms apply to a particular practitioner or treatment, these will be explained before booking or purchase.

Nothing in these terms affects your statutory consumer rights.

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Children in the Clinic

To maintain a safe, peaceful and relaxing environment for all clients, we kindly ask that children under the age of 10 are not brought into the clinic.

Our treatment rooms contain specialist electrical equipment, sharp instruments and other items that may present safety risks to young children.

We appreciate your understanding in helping us maintain a safe and relaxing environment for everyone.

 

Personal Belongings

Please take care of your personal belongings during your visit.

We recommend keeping valuables with you and checking that you have all your belongings before leaving.

Any responsibility for loss or damage will be determined in accordance with applicable law.

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Respectful Behaviour

We aim to provide a welcoming, respectful and inclusive environment for clients and therapists.

We ask that all visitors treat our team, other clients and clinic facilities with courtesy and respect.

Abusive, threatening, discriminatory or inappropriate behaviour will not be tolerated and may result in an appointment being declined or ended.

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Privacy & Client Confidentiality

We take the privacy and confidentiality of our clients seriously.

Personal information, consultation forms and relevant medical records are collected and used to help manage appointments and provide appropriate treatments.

Some clients receive treatments from more than one therapist. Where necessary and appropriately authorised, relevant consultation and treatment information may be shared between practitioners to support safe treatment planning and continuity of care.

Access to our booking and client management system varies according to each therapist's role and working arrangements.

For further details about how we collect, use, store and protect personal information, please refer to our Privacy Policy.

 

Complaints & Feedback

We want every client to have a positive experience at Eco Skin Clinic.

If you are unhappy with any aspect of your treatment or appointment, please contact the therapist who provided your service in the first instance.

Your therapist will review your concerns and work with you towards an appropriate resolution.

For concerns relating to the clinic premises, facilities or general management, please contact Eco Skin Clinic directly.

We welcome feedback and use it to help maintain and improve our services.

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Changes to Our Terms & Conditions

We may update these terms and conditions from time to time to reflect changes in our services, booking arrangements or applicable requirements.

The terms applicable to an existing booking will be those communicated when the booking was made, unless a change is subsequently agreed or required by law.

Last updated: October 2026

Thank you for choosing Eco Skin Clinic. We look forward to welcoming you.